buy    login    contact   

Welcome to the Customer Center

To get started easily and quickly, please select from the options below. Make your life easier by using sample projects and watching the videos so you get a feel for how everything works before you start.

Before you do any programming please take the Tutorial
 
SUPPORT CENTER CONTENTS
 

LATEST NEWS UPDATE
 
REFERRAL PROGRAM
news

amazon giftNalpeiron offers it's clients a reward for any new customers introduced.

Currently we offer 100 license codes worth $500 or a $100 Amazon voucher as a "thank you" for any successful sale to a new customer, visit the quick referral page to let us know anyone you think may be interested in the Nalpeiron Licensing Service.

Refer a friend here »


GETTING STARTED - DO THESE THINGS FIRST
Most of the technical support issues we see are because our customers like to get started right away without taking enough time to fully understand how our products work. We have made a simple and fast to follow tutorial to give you a head start. Please also take the time to review any of the common mistakes and important warnings to save yourself time later and to avoid any delays to your product release cycles.
Nalpeiron Licensing Service Introduction    
noteBefore you do any programming please take the Tutorial
. How the license process works . Common mistakes to avoid
Other useful resources    
blog The Nalpeiron Blog new window . How to solve UAC Issues new window (pdf) Also see the Nalpeiron Article
 
 
top
KNOWLEDGEBASE

Often times there are a handful of questions which come up much more often than others, and questions that almost everyone faces sooner or later. Our knowledgebase aims to address these questions, providing you with quick access to the answers you need the most.

knowledgebase


PROBLEM DIAGNOSTIC

Nalpeiron has produced a support application called License Advisor, to make problem diagnosis easier.  It is available as a support tool to help decide a course of action when end uses complain of losing use of a product.  Its main purpose is to gather information surrounding all aspects of the licensing process on that computer. License Advisor should be run together with Belarc Advisor, and both sets of files returned to Nalpeiron Tech Support, along with the license number issues to that end user and a screen shot of the control panel showing how that license number was used.

For full usage details please see the note with the installer and this article.

Download the latest version of the Nalpeiron License Advisor


VIDEO TUTORIALS
Watch our easy-to-follow video tutorials to learn more about popular topics or get step-by-step instructions about how to make full use of the Nalpeiron Licensing Service. Please note some videos may take a while to load on slower connections.
Taking a NLS Trial  
Taking a trial and general overview of NLS (3 min)
This getting started video outlines signing up for a trial, buying and getting started in NLS. Play Video »
. Logging a support incident in NLS (3 min)
This video shows you how to request support in NLS.
Play Video »

Developer Getting Started Tutorial Videos   (Stage 1-4)
. The 7 Steps Tutorial overview -- Watch 1st -- (15 min)
This video gives you an overview of the NLS integration process. Play Video »
Allocate license codes to products - Stage 3 (5 min)
This video shows you how to deal with your license codes. Play Video »
Subscribing to the service - Stage 1 (8 min)
This video gives you a quick tour of the service from login onwards. Play Video »
Setting up your account (3 min)
This video shows how to setup your account - you do this first!. Play Video »
Setting up products (& filechk.dll) - Stage 2/4 (16 min)
This video shows how to setup your products in NLS. Play Video »
Setting up your internal users (3 min)
This video shows how to setup your users. Play Video »
note Please ensure you check the very latest tutorial details in the documentation here as these are regularly updated.

Developer IDE Integration Videos   (Stage 5)
Integrating the licensing with VB.net. No sound. Integrating the licensing with C#. No sound.
Integrating the licensing with VB6. No sound. Integrating the licensing with C++. No sound.
note Please ensure you check the very latest IDE integration details in the documentation here as these are regularly updated.

Using NLS Videos  
Getting started & using the Main Dashboard (23 min)
This getting started video outlines logging in and using the dashboard. Play Video »
End User Activation video (3 min)
This video shows how easy NLS is to use for your end users. There is no sound with this video. Play Video »

Dashboard Overview Animations  
- An animated tutorial of the Main Dashboard - An animated tutorial of Marketing Dashboard
- An animated tutorial of SmartManage Dashboard    
» dashboard>> dashboard

top

TEST HARNESS, SAMPLE AND DOCS

This gives a basic example of how to copy protect an application. To use the sample just enter your customer id, short 5 digit product id the x,y,z constants and then use the buttons to test the function calls and the results of the function calls are shown in the right hand panel. You can also take the Nalpeiron class and use this in your .NET projects (instead of the copyprotection.h) as the class exposes all the function calls and has all the error codes.

NOTE: use the samples as examples only and modify, test and update. Please ensure you check the source code against the latest developers reference manual before release. Also see the full testing documentation here.

Testing .NET code sample (C#, VS 2008, x86) v6 ready Testing .NET code sample for Networks (C#, VS 2008, x86)
zip file Test harness (NLS PRO sample protected application) zip file Test harness (NetNLS sample protected application)

doc Test harness documentation Test harness documentation for Networks
» dashboard>> dashboard

top

DOCUMENTATION

Nalpeiron have produced a comprehensive range of documentation and guides to assist your development. Whenever possible we also suggest you watch a video first as this will speed up your learning.

Open documentation panel in a new window. Open knowledgebase in a new window.


LEGACY DOC AND UPDATES
V4 patches, updates and docs V4 sample code and videos
Client-side developer Guides V4 (Legacy) V4 Installer routines and support files
mac Mac Legacy Resources V1 (Legacy)  
top
KNOWN ISSUES AND RELEASE NOTES
known

This page shows the latest changes and bug fixes for the client, server and other application versions of Nalpeiron Licensing Service™.

» release history

FILES FOR DEPLOYMENT AND SAMPLE PROJECTS
Nalpeiron have developed a range of sample projects and easy to customize utilities to assist your development.

This source code is provided AS IS and is a courtesy service to clients, it is designed to show you how the product works with your platform and is not a finished product. It is your responsibility to use and modify the code as required by your project and to thoroughly test the final result.

NOTE: use the samples as examples only and modify, test and update. Please ensure you check the source code against the latest developers reference manual before release. See the latest release notes


.NET - Sample class library   C++ - Sample .h file (V5-6)
zip file C# class library release notes v6 ready zip file Sample code: CopyProtection.h release notes v6 ready

Required files for user deployment (V5-6)   Sample code projects Source code
v6 ready V6 Support files for deployment x86 (--x86-- Win)   link to docs C++ project and guide . zip file Code (6/09) v6 ready
v6 ready V6 Support files for deployment x64 (--x64-- Win) soon   link to docs C# project and guide . zip file Code
net Support files for Network deployment (Win/Network)   link to docs VB6 project and guide . zip file Code (6/09) v6 ready
v5 Support files for deployment x86 (--x86-- Win)   link to docs VB.net project and guide . zip file Code
v5 Support files for deployment x64 (--x64-- Win)   link to docs Delphi project and guide .
-Customer supplied updated code sample-
zip file Code
           
zip file Utility for use with TrialMaximizer option (Win)        
zip file Utility for use with demo "minutes" (Win: DemoOver)   link to docs Excel (2000, 2003, 2007) project and guide . zip file Code (6/09) v6 ready
mac V5 Mac Xcode project, support files and scripts (v5.94)   link to docs Adobe Flash project and guide . zip file Code

Network - Sample code projects    
zip file C++ project files (network version) zip file Network Protected Sample Program (source)

top
 
LICENSE MANAGER UTILITIES

The license manager utilities provided below can be used "as is" or the source code can be easily modified to your own branding.

Please note that there are two types, written in C++ (License Manager) or .NET (Control activation). License Manager is an older design but perfectly functional and is used for Win/Mac implementations. The Control activation version is .NET and therefore has the benefit of some more advanced features for Windows only. Choose which works best for you, we recommend the use of Control Activation where possible.

NOTE: these are samples only and you need to ensure that they are suitable for your own use. If you want to write your own UI then you can use the above reference manual and API to start from scratch.

Please ensure you update to the latest License managers before you ship as these are regularly improved and updated. Now supports license certificates (long unlock codes). See the latest release notes


License Manager Utilities V5-6 (Compiled) Updated for V6 release (6/09) release notes
x86 Control Activation utility (-- x86 -- 2.3.5) - VS 2005 .Net v6 ready x64 Control Activation utility (-- x64 -- 2.3.5) - VS 2005 .Net v6 ready

x86 Control Activation (command line only) utility (-- x86 -- 1.1) - VS 2005 .Net v6 ready x64 Control Activation (command line only) utility (-- x64 -- 1.1) - VS 2005 .Net v6 ready

x86 License Manager (-- x86 -- Win) - C++ UI v6 ready x64 License Manager (-- x64 -- Win) - C++ UI

mac License Manager (Mac register/standard 5.94) - Mac Universal UI Control activation guide Control Activation (command line) guide

License Manager Utilities V5-6 (Source Code) Updated for V6 release (6/09)
x86 Control Activation & command line utility (-- x86 -- Source code - VS 2005 VB.NET) v6 ready x86 License Manager (-- x86 -- Source code - C++) v6 ready
x64 Control Activation & command line utility (-- x64 -- Source code - VS 2005 VB.NET) v6 ready x64 License Manager (-- x64 -- Source code - C++)
. C++ requires GSoap and Crypto++ libraries to compile, in order to call the web services prior to activation.  

GSoap:            http://gsoap2.sourceforge.net/
Crypto++:       http://www.cryptopp.com/


Network version installer/License Manager    
zip file Installer for sample project zip file Required files for Network deployment

Legacy License Managers V4 (Compiled)    
x86 Older License Managers (older end user utility - Win) End User LM Manual (for you to edit for users of older LM UI)
top
 
ADDITIONAL USEFUL TOOLS AND FILES
known

More useful tools and files to speed up and improve your use of NLS.

Import data sample CSV file    
Use this file to help you format your data correctly when importing into NLS. zip file Sample CSV file

Visual Studio Integration
zip file Installer & doc for Visual Studio

FREE Deepsea .NET obfuscator    

Nalpeiron and Tall Applications have entered into a marketing relationship to offer a special "licensing and protection" bundle to the ISV community. From August 2008, all Nalpeiron sales (product IDs) will include a one year free subscription to DeepSea Obfuscator, a $299 value, as a special offer. This limited offer is only available to Nalpeiron Customers and enables them to protect their .NET assemblies simply and easily. As we all know reverse engineering .NET assemblies is simple and for those with concerns over piracy of their products obfuscation is an important method to help prevent software piracy.

  More details

TweakUAC for Windows Vista    
TweakUAC™ is a free software tool that you can use to quickly turn UAC (User Account Control of Windows Vista) on or off, or to make UAC operate in the quiet mode. This software is FREE and could be useful for use with end users and UAC issues.   More details
top

 

DOWNLOAD LICENSE AGREEMENT

THE SOFTWARE IS PROVIDED "AS IS." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NALPEIRON DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THE SOFTWARE AND THE ACCOMPANYING DOCUMENTATION. YOU ASSUME RESP